Join77 Privacy Policy – How We Protect Your Information

1 Introduction

Join77 (https://join77.pro) is a trusted online gaming platform for users in Bangladesh. Our privacy policy explains how we collect, store, and use the personal information of our users.

By creating an account or using the Join77 site, you agree to this privacy policy. We always adhere to international data protection standards — in particular GDPR — and treat the privacy of our users as our highest priority.

This policy applies to all Join77 users in Bangladesh — from website visitors to registered members. Protecting your privacy on Join77 is a fundamental responsibility we take seriously.

2 What Information We Collect

Join77 collects only the information that is necessary. Below is a detailed breakdown of the types of data we collect:

3 Methods of Data Collection

Join77 collects user information in several ways. The main methods are:

• Direct Registration: Information you provide when creating an account.
• KYC verification process: Documents and information collected to confirm your identity.
• Transaction Processing: Payment information collected during deposits and withdrawals.
• Automatic Collection: Collected via cookies and tracking technologies during your use of the site.
• Customer Service: Information provided when contacting our support team.
• Third-Party Verification: Information obtained from trusted agencies for identity and age verification.

4 Purpose of Data Use

Join77 uses the data it collects for the following legitimate purposes:

• Ensuring account creation and management.
• Processing payments and keeping transactions secure.
• Meeting legal obligations — in particular, compliance with KYC and AML policies.
• Preventing fraud, money laundering, and account hacking.
• Implementing responsible gaming policies and ensuring user protection.
• Conducting analysis and research to improve the gaming experience.
• Sending information about legitimate promotional offers and bonuses (subject to your consent).
• Providing customer support and resolving complaints.

5 Data Sharing Policy

Join77 may share information with third parties in limited and lawful circumstances. These circumstances are:

• Payment Processors: Minimum information required to process transactions via bKash, Nagad, and Rocket.
• Identity Verification Agencies: Licensed verification providers for completing KYC.
• Legal authorities: When required by a court order or a legitimate request from a regulatory authority.
• Technology Service Providers: Contracted cloud and cybersecurity firms engaged to operate the platform.
• Fraud Prevention Agencies: Authority dedicated to AML and cybercrime prevention.

Third parties are given only the minimum information necessary, and they are contractually bound to uphold Join77's privacy standards.

6 Data Security Measures

Join77 uses industry-leading technology to keep your information secure:

• SSL/TLS encryption: All data transfers on the site are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall Protection: Servers are protected by an advanced firewall system.
• Data Masking: Masking technology is used to protect sensitive information such as payment numbers.
• Regular Audits: Regular system audits conducted by third-party security experts.
• Staff training: Regular data protection training provided to all staff.

Please keep in mind — no method of transmission over the internet is 100% secure. Always use a strong password and never share it with anyone.

7 Cookie Policy

Join77 uses cookies on its site. Cookies are small data files stored in your browser. The types of cookies we use are:

• Essential cookies: Strictly necessary for site operation; these cannot be disabled.
• Functional cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to analyze site usage and support ongoing improvements.
• Security Cookies: Used to detect fraud and cyberattacks.

You can manage cookies at any time from your browser settings. However, disabling essential cookies may cause some features of the site to stop working.

8 Data Retention Period

Join77 does not retain your data beyond what is necessary. Our data retention policy is as follows:

• Account information: For the duration the account is active and a minimum of 5 years after closure (as required by law).
• Transaction Records: Minimum 7 years — in compliance with AML and financial regulatory requirements.
• Gaming History: For the duration the account is active; 3 years after closure.
• Cookie information: Session cookies — expire when the browser is closed; persistent cookies — up to 1 year.
• Support Records: 2 years from the date of resolution.

Once the retention period expires, data is securely deleted or fully anonymized.

9 Your Rights

You have the following rights over your data on Join77:

• Right to Access Your Data: You can request to view all information Join77 holds about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You may request that the processing of your data be restricted in certain circumstances.
• Data Portability: You can request an export of your information in a portable format.
• Right to object: You may object to the processing of your data for specific purposes.

Contact our support team to exercise your rights. Join77 will respond to requests within 30 business days.

10 Protection of Minors

Join77 is strictly for users aged 18 and above. We never knowingly collect information from minors.

• Age verification is mandatory at the time of registration.
• Any account found to belong to a minor will be suspended immediately.
• Any data found to belong to a minor will be securely deleted.
• Parents can report any suspected cases to our support team.

11 Policy Changes

Join77 reserves the right to update this privacy policy when necessary. For significant changes, we will notify you through the following channels:

• A notification will be sent to your account.
• A notice will be displayed on the site's main page.
• The "Last Updated" date on this page will be changed.

Continued use of the platform after any changes have been made will be considered your acceptance of the updated policy. We recommend reviewing this page regularly.

12 Contact

For any questions, complaints, or requests regarding our Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Log in to the platform to reach us directly.
• For more details: FAQ Page View.

Our data protection team is committed to safeguarding your privacy at all times.